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Terms and Conditions for Using Alpha 123

These terms set out what you agree to when you open an account and use Alpha 123. Access and eligibility depend on your local law and the regions where this platform operates — read carefully before you start.

Account Holder ResponsibilityWallet Use: bKash, Nagad, RocketEligibility by RegionFair Use PolicyUpdates Without Notice
Alpha 123 Terms and Conditions for Using Alpha 123
TERMS HELP CHANNEL

Reach Us About Your Account Terms

Questions about these terms — what they cover, how a clause applies to your account, or what to do if a transaction is disputed — can be sent to our support team. We handle queries about bKash, Nagad, and Rocket wallet issues, account access, and eligibility concerns. Response times vary but we aim to reply to every query; for urgent wallet disputes, include your transaction reference in your first message so we can escalate faster.

Team online

Live Chat

Start a chat from your account dashboard. Available for logged-in users who need to clarify a terms-related question or report a payment issue with bKash, Nagad or Rocket.

Email Support

Send a detailed query to our support address. Include your account ID and the specific clause or transaction you are asking about for a faster, accurate reply.

Help Centre

Browse policy articles in the help section of your account. Covers common terms questions around wallet use, account suspension, and eligibility in supported regions.

HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights

Alpha 123 applies account-level security practices to protect the information you provide at registration. When you connect a payment method — bKash, Nagad, or Rocket — we verify ownership through a test transaction or confirmation step before that method is active on your wallet. We do not store your mobile banking PIN or password; authentication happens through the respective payment provider's own flow. If you want to update the personal details tied to your account, or request a record of what we hold, contact support with your account ID and the specific request.

Account Verification

New accounts go through a standard verification step before withdrawals are enabled. You will be asked to confirm identity details that match your registered bKash, Nagad, or Rocket number.

Data We Collect

We collect registration details, transaction records, and device information used to access your account. This data is used to maintain account security and comply with applicable legal requirements in supported regions.

Retention Period

We retain account data for as long as your account remains active and for a period afterward as required by applicable regulations. You may request a summary of retained data via email support.

Requesting Changes

To correct personal details or close your account, contact our support team with your account ID. Changes to registered payment methods require re-verification through the payment provider's confirmation flow.

Frequently Asked Questions About These Terms

Below are questions we hear most from account holders about how these terms apply day to day — covering wallet use, eligibility, data, and what to do when something goes wrong.

Access and eligibility depend on your local law and the regions where we operate. Check that using this platform complies with regulations in your area before creating or using an account.

We may update these terms periodically. Continued use of your account after an update means you accept the revised terms. For significant changes, we aim to notify you via your registered contact details.

If your account is suspended, pending withdrawals to bKash, Nagad or Rocket are reviewed case by case. Contact support with your transaction reference to clarify the status of any pending wallet balance.

Initiate account closure from your settings page. Any remaining wallet balance is processed for return via your registered bKash, Nagad, or Rocket payment method before deactivation is finalised.

We hold registration details, transaction history, and device access records. You can request a summary of this data by contacting support with your account ID and a written request by email.

Reach out via live chat or email support with your account ID and the specific clause in question. We review disputes related to wallet deductions, access restrictions, and eligibility decisions on a case-by-case basis.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.