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How Alpha 123 Handles Your Personal Information

Your account data — including your name, contact details, and payment activity through bKash, Nagad, or Rocket — is handled with care and kept only as long as your account needs it.

Account Data ProtectedbKash, Nagad, Rocket CoveredYour Rights, Your RequestBangladesh-Focused Policy
Alpha 123 How Alpha 123 Handles Your Personal Information
DATA HANDLING DETAIL

How We Protect and Manage Your Information

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password hashing and OTP verification on login. We flag unusual access patterns — like a new device or location — and may ask you to re-verify before proceeding.

Data Retention

We keep your account data while your account is open and for a defined period after closure, as required by applicable law. Payment records tied to bKash, Nagad, or Rocket transactions are retained for compliance purposes.

Requesting Changes

To access, correct, or delete your data, contact us via email or live chat with your registered account details. We will verify your identity before processing any request.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data request or privacy question to our support address. We aim to respond within a few business days and will confirm receipt of your request.

Live Chat

Open the chat window from any page on Alpha 123. Our team can log your request and escalate it to the right person if needed.

Account Settings

Some data corrections — like updating your phone number or email — can be made directly from your account settings page without contacting support.

Privacy Policy Questions Answered

We collect your name, email, phone number, and payment details. We also log device and session data — IP address, browser type, and login times — to secure your account.

Only the data those processors need to complete your transaction is shared. We do not give them your full account profile or browsing history on the platform.

We retain your data for a period after closure as required by applicable law. The exact duration depends on the type of data and local regulatory requirements in your region.

Yes. Contact us via email or live chat with your registered account details. We will verify your identity and send you a summary of the data we hold.

Send a deletion request through email or live chat. We will process it where permitted by law. Some data may be retained for compliance even after a deletion request.

Yes. Login is secured with OTP verification and password hashing regardless of device. Unusual access from a new device may trigger an additional verification step before you can proceed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.